THERAPEUTIX WELLNESS CENTER
  • Therapeutix Wellness Center of Ogden
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How to Deal With Client-Massage Therapist Conflicts
If you are a professional massage therapist, there will come a time when you will be faced with a not-so-good situation with a client. How you deal with this as a professional will determine how well you resolve the situation as most of the time, the client will think he is right in his judgment.
When a disagreement arises between a massage therapist and a client in the course of a massage, here are steps you should take as a professional:
  • If the massage session was still ongoing, it should discontinue until the issue is resolved
  • Keep in mind your responsibilities as a massage therapist before reacting to the situation at hand.
  • Without being offended, take the responsibility of being partly responsible for the issue at hand so that you can get to a point of solving the issue.
  • Even when you did nothing wrong in your opinion, respect what the client is saying even when you know they are wrong in their judgment.
  • Ask your client the alternative way he would like to be treated so that he will not be offended again.
  • Say you are sorry if the situation demands it.
As a massage therapist, you may delay in keeping an appointment, maybe as a result of another client who took too long to get off a massage bed, or you got an urgent issue that demanded attention. The client waiting in the line will be offended and though saying sorry will not make it right, it will prove to the customer that you care about her time.
When a client raises her voice, try to remain calm though you wish to through back the same venom at her. You are the professional and should, therefore, behave as such, unless the client gets to the extreme of becoming totally uncontrollable which is quite rare. If the cause of the conflict is as a result of the massage therapist crossing the line during the massage session, nothing would solve that, you will lose the client and many others that will care to listen to her experience at your spa.

​By- Therapeutix Wellness Center
 

 
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Massage Pleasant View, UT
  • Therapeutix Wellness Center of Ogden
  • Services
    • Ogden Couples Massage
    • Swedish Massage Ogden
    • Hot Stone Massage Ogden
    • Pregnancy Massage Ogden
    • Aromatherapy Ogden
    • Skin Tag Removal Ogden
    • Essential Oils Ogden
    • Reiki Ogden
    • Massage Cupping Ogden
    • Intimate Bleaching Ogden >
      • Intimate Bleaching
      • Intimate Bleaching Near Me
      • What Does a Vagacial Consist of?
    • Butt Cupping Services Ogden
  • About Us
    • Blog >
      • From Back Pain To Better Sleep: The Magic Of Massage Therapy
      • The Benefits of Couple's Massage
      • Some Reasons Massage Therapy is Good For You
    • Service Area >
      • Pleasant View
    • Philosophy
    • Forms
    • Virtual Tour
    • Our Team
  • Contact
    • Write A Review
  • Products
  • Gift Cards
  • Specials
  • Others
    • The surprising health benefits of massage
    • The Benefits of Pregnancy Massage
    • Cancellation | No Show | Refund Policy
    • Reflexology Ogden Utah
    • Vitamin B!2 Shots Ogden
    • Botox Injections
    • Ten benefits of massage therapy
    • Dysport Injections Ogden
    • Swedish Massage
    • IV Hydration Therapy
    • Dermal Filler Injections
  • Benefits of massage therapy
  • Hot Stone Massage: The Ultimate Guide to the Perfect Relaxation
  • Choosing a Professional Ogden Pregnancy Massage Therapist
  • Safely Soothe Your Body With Pregnancy Massage
  • New Page
  • Experience the Power of Swedish Massage for Ultimate Relaxation